Reporting Road Closures for Traffic service

Hello Mappers,

Many of us are aware of the possibility  to report Road Closures in Map Creator that will be used for our Traffic service. If you don’t remember it’s easy to access this functionality via the road attributes menu on the last option in the toolbar: Road Closures – as shown in the image below.


Please fill the information with the following instructions:

  • As detailed/precise as you can
  • Link to a source in the “reason” field

Your report will be sent to the HERE Traffic Team who first analyzes and investigates the case and, once verified, makes sure the road closure information you provided makes it into Traffic database.

After the report submission in Map Creator, make a refresh of the tool, and then you will be able to see links reported in red.

Make sure the layer “Road closure reports” is activated in the layer menu on the right side of your screen – see image below.

image 1.png

The process usually takes 2-3 days. If something is not clear for the Traffic Team, you might be contacted by e-mail – just to clarify the road closure.

Once the road closure has been entered in the Traffic System you can see your input in HERE WeGo  (see example below). This information will be used in all the navigation systems, which use the Live Traffic data online.

image 2.png

We kindly ask you to keep on submitting your road closure reports via the Map Creator. It goes without saying that you can also send an e-mail with all the details to us and we’ll forward it to the Traffic Team.

Thank you very much for your contribution and have a great upcoming weekend!

Until next one…

herelogoHERE Community Team


Photo by Evgeni Tcherkasski on Unsplash

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